Financial Strength

AXIS' Syndicate 1686 carries the Lloyd's financial strength ratings of "A" (Strong) by Standard & Poor's, "AA-" (Very Strong) by Fitch Ratings and "A" (Excellent) by A.M. Best. The Syndicate also benefits from the strength of the Lloyd's brand, its network of global licenses and the Lloyd's Chain of Security.

The AXIS insurance and reinsurance companies are rated "A+" (Strong) by Standard & Poor's and "A" (Excellent) by A.M. Best.

Complaints

If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:
52 Lime Street
London
EC3M 7AF
Tel: +44-20-7050-9000
Email: complaints@axiscapital.com
Website: www.axiscapital.com

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows:

Complaints
Lloyd's
One Lime Street 
London, EC3M 7HA

Telephone: +44-207-327-5693
Fax: +44-207-327-5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: +44-300-123-9123
Email: complaint.info@financialombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Brexit Transfer – Lloyd’s

Lloyd’s has completed a Part VII Portfolio Transfer of EEA insurance policies to Lloyd’s Brussels (“the Transfer”), effective 31st December 2020. The Transfer has not changed terms and conditions of any policy, except that Lloyd’s Brussels has become the insurer and Data Controller in respect of the transferred policies.

Further information about the Transfer (including whether it could affect your pre-transfer position), which policies have been transferred, your rights and what you need to do can be found at lloyds.com/brexittransfer.