AXIS Reinsurance Company (Canadian Branch) Complaints

AXIS Reinsurance Company (Canadian Branch) has a designated Consumer Complaint Coordinator in its office located in Toronto to handle complaints from consumers. 

Consumer Complaint Coordinator
Sherry Tallis
Tel: +1-416-361-7202
Fax: +1-416-361-7225
Email: sherry.tallis@axiscapital.com

If your complaint is not resolved by the Consumer Complaint Coordinator, you may contact the Consumer Complaint Liaison Officer in its office located in Toronto:

Consumer Complaint Liaison Officer
Brad Randell
Tel: +1-416-361-7207
Fax: +1-416-361-7225
Email: brand.randell@axiscapital.com

If you wish to pursue the matter further, the Company has selected an independent third party to handle complaints which are not resolved by the Company’s Complaint Handling Procedures:

General Insurance OmbudService (GIO)
4711 Yonge Street
10th Floor
Toronto, ON M2N 6K8
Tel: +1-877-225-0446
Fax: +1-416-299-4261
Website:  www.giocanada.org

The General Insurance OmbudService (GIO) helps resolve differences between insurance companies and their customers for home, automobile and business insurance issues in Canada. GIO is an independent dispute resolution service, and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website. *If mailing please use Priority Post rather than FedEx, Purolator or other courier services.  The GIO does not provide any type of compensation and its services are non-binding.

AXIS Reinsurance Company (Canadian Branch) will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible.

For French Translation: Click here


International Complaints
 

If you are a policyholder based outside of the US, please contact us at
52 Lime Street
London
EC3M 7AF
Tel: +44-20-7050-9000
Email: complaints@axiscapital.com
Website:   www.axiscapital.com

We will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible and in line with your local regulatory complaints requirements.


Lloyd's Complaints

If your policy with us is written through Lloyd's, regardless of your location, and you wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:
52 Lime Street
London
EC3M 7AF
Tel: +44-20-7050-9000
Email: complaints@axiscapital.com
Website:  www.axiscapital.com

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd's. Lloyd's will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd's contact details are as follows:

Complaints
Lloyd's
One Lime Street 
London, EC3M 7HA

Telephone: +44-207-327-5693
Fax: +44-207-327-5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).  The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: +44-300-123-9123
Email: complaint.info@financialombudsman.org.uk
Website: www.financial-ombudsman.org.uk


The General Insurance OmbudService (GIO) helps resolve differences between insurance companies and their customers for home, automobile and business insurance issues in Canada. GIO is an independent dispute resolution service, and there is no charge for their services. The GIO will determine if your issue falls within their mandate. You can access GIO by phone, mail, e-mail, fax or through their website. *If mailing please use Priority Post rather than FedEx, Purolator or other courier services.  The GIO does not provide any type of compensation and its services are non-binding.

AXIS Reinsurance Company (Canadian Branch) will work with the GIO and all applicable provincial and federal regulators in order to resolve the issue as effectively as possible.

For French Translation: Click here